Return & Exchange Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers MUST carefully choose which product or series of Blind boxes they wish to purchase. We do not offer any refund or exchange because of a change of mind on your purchase.
Cross-border goods do not support no reason return and exchange.
For goods that meet the return requirements:
(1)They need to be sent back to the specified address together with the related gifts. (The shipping fee should be paid by buyer first) (2) The seller will provide a coupon with the same amount according to payment proof of returning fee and the returning tracking number.
If the parcel is returned because the receiver refuses to pay tax fee, we will have to deduct the shipping fee, returning fee and other related fees when we apply for a refund for you.
To start a return, you can contact us at email@example.com. If your return is accepted, we
ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the shipping costs for returning items to us.
You can always contact us for any return question at firstname.lastname@example.org.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you received the wrong product, please do not unpack it. Please contact our customer service to deal with the follow-up matters. If the product has been unpacked and affects our secondary sales, the customer service will not deal with any after-sales.
The above policies apply to retail customers only and do not apply to wholesale customers.